The Pharma Jan Samadhan (PJS) initiative is part of Goverment of India’s Digital India initiative, which aims at empowering the citizen through a transparent, accountable and responsive governance system.

The PJS provides the consumer with an effective and time bound grievance redressal system to effectively deal with complaints related to pricing, shortage and non-availability of medicines. Apart from the internet- based online facility, there is a consumer Help Line also, which can be used to lodge complaints. Complaints may also be sent to :-

Member Secretary,
NPPA, 3,rd Floor, YMCA Cultural Centre Building
1, Jai Singh Road, New Delhi - 110 001.
Email : msecy[dot]nppa[at]nic[dot]in
HelpLine no. : 1800111255

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• User Manual for Pharma Jan Samadhan (2.13 Mb)

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